l.l. bean love
i had a pair of bean boots in high school but they were a size too big. at that time i didn’t care. i let them hang off my feet. when i went to college, they disappeared in the transition. i hadn’t thought much about bean boots until the signature line released their first bean boots last year around this time. i pre-ordered and was pleased when they arrived. i sold them on ebay several weeks later cause i needed some extra cash. i figured i could just order another pair. not so fast. when i got around to ordering the things, l.l. bean said i would have to wait 3 months to get my pair. i couldn’t figure it out. i decided not to place an order.
what i didn’t realize is that in the past 2 years bean boots had become a hot item. they couldn’t make them as fast as they were being ordered. supply and demand, my friend. the blogosphere had crowned bean boots as the go-to winter snow and rain boot. rightfully so because they’re amazing boots.
as fall of 2010 approached, i placed another order for boots. this time, like an idiot, i ordered them too big. i didn’t realize you truly needed to follow their sizing info on the website which basically says size down. i returned those only to find out that they were sold out again and i’d have to wait three months. so i waited and they came in january. i took them to new york with me, wore them for a day, and determined these were also too big. i started to panic because i didn’t want to be out another $90. i called l.l. bean and told them the situation. that’s when they explained their return policy: if you’re not happy with them return them for a full refund or exchange. but i’ve already worn them. not a problem. incredible. can you imagine if all companies worked this way?
my new boots came yesterday. they told me there would be a 2 month wait to get these and there wasn’t. it was a great surprise. thanks l.l. bean.