new warby parker frames
i’ve needed a new pair of glasses for a year now. my prescription has changed enough to annoy me. i’ve heard only good things from warby parker and last week i put them to the test. the ordering process was simple: i found the glasses i liked, virtually tried them on, put my information in the system, and paid. easy enough. the next day i realized i wanted to change frame color and sent them an email expecting them to say too late. a fantastic customer service rep named katie sent me an email back and said done. all of this went down last wednesday. on thursday they shipped. yesterday they arrived. i was so excited that i went home during lunch to the grab them. they came in a nice warby parker branded box and when i opened the box there was a note (below) thanking me for buying them and giving me their email address and phone number in case i had issues. i didn’t. the glasses were flawless. the color (amber) is exactly what i wanted and they’re so light i can barely feel them on my face. i took them back to work for approval. i got a thumbs up from everyone and then had 2 separate people tell me they needed new glasses but didn’t want to pay a fortune. when i revealed i only paid $95 for these, they were shocked. i sent them to wp’s website. this is how you create fans. great work, warby parker.