i had a pair of bean boots in high school but they were a size too big.  at that time i didn’t care.  i let them hang off my feet.  when i went to college, they disappeared in the transition.  i hadn’t thought much about bean boots until the signature line released their first bean boots last year around this time.  i pre-ordered and was pleased when they arrived.  i sold them on ebay several weeks later  cause i needed some extra cash.  i figured i could just order another pair.  not so fast.  when i got around to ordering the things, l.l. bean said i would have to wait 3 months to get my pair.  i couldn’t figure it out.  i decided not to place an order.

what i didn’t realize is that in the past 2 years bean boots had become a hot item.  they couldn’t make them as fast as they were being ordered.  supply and demand, my friend.  the blogosphere had crowned bean boots as the go-to winter snow and rain boot.  rightfully so because they’re amazing boots.

as fall of 2010 approached, i placed another order for boots.  this time, like an idiot, i ordered them too big.  i didn’t realize you truly needed to follow their sizing info on the website which basically says size down.  i returned those only to find out that they were sold out again and i’d have to wait three months.  so i waited and they came in january.  i took them to new york with me, wore them for a day, and determined these were also too big.  i started to panic because i didn’t want to be out another $90.  i called l.l. bean and told them the situation.  that’s when they explained their return policy: if you’re not happy with them return them for a full refund or exchange.  but i’ve already worn them.  not a problem.  incredible.  can you imagine if all companies worked this way?

my new boots came yesterday.  they told me there would be a 2 month wait to get these and there wasn’t.  it was a great surprise.  thanks l.l. bean.