Posts Tagged ‘ customer service ’

perfect shades

the sun just came out in nashville, so it’s time to start thinking about sunglasses.  i’ve always fancied myself a ray-ban man, but it never hurts to add a couple of different pairs to your rotation.  i love moscot eye-wear.   they’re a new york based company that have been around for over 100 years.  they’re big on customer service.  i know this because i visited their store last spring.  a buddy of mine took them a pair of broken sunglasses and they fixed them in a couple of hours.  they even kept the store open late so he could pick them up.  a lot of people buy cheap sunglasses.  stop doing that.  buy them from moscot and take good care of them, because moscot will take good care of you.  two of my favorites are the nebb (top pic) and the lemtosh (below).

l.l. bean love

i had a pair of bean boots in high school but they were a size too big.  at that time i didn’t care.  i let them hang off my feet.  when i went to college, they disappeared in the transition.  i hadn’t thought much about bean boots until the signature line released their first bean boots last year around this time.  i pre-ordered and was pleased when they arrived.  i sold them on ebay several weeks later  cause i needed some extra cash.  i figured i could just order another pair.  not so fast.  when i got around to ordering the things, l.l. bean said i would have to wait 3 months to get my pair.  i couldn’t figure it out.  i decided not to place an order.

what i didn’t realize is that in the past 2 years bean boots had become a hot item.  they couldn’t make them as fast as they were being ordered.  supply and demand, my friend.  the blogosphere had crowned bean boots as the go-to winter snow and rain boot.  rightfully so because they’re amazing boots.

as fall of 2010 approached, i placed another order for boots.  this time, like an idiot, i ordered them too big.  i didn’t realize you truly needed to follow their sizing info on the website which basically says size down.  i returned those only to find out that they were sold out again and i’d have to wait three months.  so i waited and they came in january.  i took them to new york with me, wore them for a day, and determined these were also too big.  i started to panic because i didn’t want to be out another $90.  i called l.l. bean and told them the situation.  that’s when they explained their return policy: if you’re not happy with them return them for a full refund or exchange.  but i’ve already worn them.  not a problem.  incredible.  can you imagine if all companies worked this way?

my new boots came yesterday.  they told me there would be a 2 month wait to get these and there wasn’t.  it was a great surprise.  thanks l.l. bean.